Reporting to the Sales and Marketing Director, the Technical Refrigeration Advisor’s main responsibility will be to manage business relationships with the clients assigned to them.
Specifically, and with a team-oriented and collaborative approach—and without limitation to other tasks that may be added to achieve organizational and sales department objectives—the Technical Refrigeration Advisor will be responsible for the following tasks:
- Memorize the technical specifications of products and stay informed about the company’s new products as well as industry trends;
- Respond to technical requests and customer inquiries;
- Provide technical support and expertise to the engineering department to meet client needs in equipment design;
- Perform load calculations;
- Prepare, write, and follow up on quotations and estimates;
- Update orders and negotiate the best contractual terms;
- Simplify technical terms during product demonstrations and client support;
- Listen to clients’ needs and advise them on the best products to purchase;
- Proactively make recommendations to clients based on their needs;
- Research different products and part equivalents;
- Maintain strong professional relationships with existing clients and meet new clients to expand sales territories;
- Participate in industry presentations and trade shows.
Desired Profile:
- Resourceful, autonomous, and a team player;
- Able to establish and maintain trust with clients;
- Demonstrated ability to take initiative and find solutions;
- Willingness and desire to develop technically beyond current skills and knowledge.
Required Qualifications:
- DEC in building mechanics or a Bachelor’s degree in engineering, or other relevant experience in HVAC and refrigeration (HVAC-R);
- Between 2 to 5 years of experience in a technical role (experience in refrigeration is an asset);
- Proficient in Microsoft Office Suite.
