Specifically, and with a team-oriented and collaborative approach—and without limitation to other tasks that may be added to achieve organizational and sales department objectives—the Customer Service Agent will be responsible for the following tasks:

• Provide customer service to clients;
• Follow up on customer orders and representative requests;
• Process and manage orders in the system;
• Coordinate delivery dates, invoicing, and transportation;
• Interact with key company departments (planning, purchasing, etc.) to ensure order fulfillment;
• Handle merchandise returns (receiving requests, processing, communicating with other departments, closing RMAs);
• Prepare various reports related to customer order activities;
• Ensure compliance with procedures related to order entry;
• Manage the monthly closing of the orders department.